1. What kind of the payment methods can I use for purchases of advertisement, live event feed, DVD on demand, tickets for upcoming events and download etc.?
2. Can I purchase in advance DVD on demand, live event feed or tickets before the due date of a show?
3. Would I get a refund if the event has been cancelled?
4. What if I forget to watch the live feed, or fall a sleep during the event can I asked for my money back?
5. Do you have a catalog that you can send me?
6. Do you drop ship?
7. What is the delivery time frame?
8. Why does it take so long to get the products?
9. Do you have the items in stock?
10. I need to obtain more information (size, dimension, appearance) for certain products?
11. Some items are missing from my order?
12. I have a show/deadline to meet in a certain date; can you deliver by that time?
13. Do you sell fake/replica/knockoff fashion accessories?
14. What payment methods do you accept?
15. Do you ship internationally?
16. Do you offer discounts for volume purchase?
17. What is the minimum purchase requirement?
18. I want to pay by wire transfer, what are the instructions?
19. I want to pay by paypal, what are the instructions?
20. How much does it cost for shipping?
21. How long is the backorder or presale?
22. Why is my credit card charged when you didn’t ship my order yet?
23. What do all the shipping methods mean?
24. What do all the checkboxes in the Order Review page mean?
25. Do I need to have a company in order to buy from HAWKEYEPROMO.COM?

1) What kind of the payment methods can I use for purchases of advertisement, live event feed, DVD on demand, tickets for upcoming events and download etc.?
We accept the following payment methods: PayPal account, Credit Cards - VISA, MasterCard, Discover, and American Express, money transfer, cashier cheque and certified cheque.

2) Can I purchase in advance DVD on demand, live event feed or tickets before the due date of the show?
Yes, we encourage our customer in order to provide faster services, and able to controllable a high traffic flow, we offer our customer’s a discount price to purchase our products in advance, DVD on demand, live event feed or tickets to an upcoming event etc.

3) Would I get a refund if the event has been cancelled?
Yes, HAWKEYE PROMO. COM Will replaced any product or refund to our customer at no extra cost if any event or show were cancelled.

4) What if I forget to watch the live feed, or fall a sleep during the event can I asked for my money back?
No, we will not refund are credit any tickets that purchase for event, show or any download after it has been or delivered, if you fall a sleep or refusal due to likeness of event. However, you have 24 hours to watch DVD on demand. HAWKEYEPROMO.COM does not constitute the right to a refund or credit for any event or download out side of its policy.

5) Do you have a catalog that you can send me?
Please note that we introduce new products on a weekly basis therefore we do not provide a printed catalog. Our online catalog is the most comprehensive and updated catalog.

6) Do you drop ship?
Due to the complexity and high cost of implementing the drop ship program, it is not feasible for us to setup the program at this time. However, we will reconsider it in the future.

7) What is the delivery time frame?
It takes about 1 to 9 business days to process an order, and then we will use the shipping method the customers have chosen to ship out the merchandise.
FedEx Ground - 3 to 7 business days
FedEx 3 Day Select (Express Saver) - 3 business days
FedEx 2 Day Air - 2 business days
FedEx Overnight standard - 1 business day
We have an "availability" status indicator for each product so that you can estimate when the order will be shipped. If you purchase a combination of products with different availability status please use the longest duration as guidelines. Delays may occur due to backorder, out of stock, or discontinued items.

8) Why does it take so long to get the products?
We have multiple warehouses and depend on what items the customers have ordered we may have to wait for the products from all the warehouses to get to our fulfillment center before we can ship out. Therefore it may take longer for some orders to get shipped out.

9) Do you have the items in stock?
If the product is displayed online then it means it is in stock at that time. However, due to the high volume of orders some item may be already out of stock by the time an order is placed. Therefore normally we can fulfill about 70%-100% of the order.

10) I need to obtain more information (size, dimension, and appearance) for certain products?
Please check out the product description of the products. If the information is not available please Contact Us and we will try our best to provide the information.

11) Some items are missing from my order.
As indicated above our normal fulfillment rate is about 70% - 100% therefore it is likely that some items are out of stock/backorder/discontinued. If you have been billed for items that are not received please Contact Us and we will investigate the matter immediately.

12) I have a show/deadline to meet in a certain date; can you deliver by that time?
We will try our best to meet customers’ deadlines. However, due to the high demand on our products, there are times when deadlines just could not be met. We apologize in advance for such inconvenience. Please make sure you place your order well in advance so that the chances for missing the deadlines are minimal. Please note that Hawkeye Clothing does not guarantee to meet any deadlines therefore customers cannot use it as a base for cancellation of orders.

13) Do you sell fake/replica/knockoff fashion accessories?
No, we don’t. We only sell high quality, name brand and non-brand products.

14) What payment methods do you accept?
We accept: Visa/MasterCard/Discover/American Express, Paypal with confirmed address, Cashier check/Money order, and Wire Transfer Please note that we do not accept COD as a payment method.

15) Do you ship internationally?
Yes we do ship worldwide, but please be aware of the relatively high cost of shipping. We have contracts with FedEx that can offer you more discounts than other carriers, If CND Postal Service is still cheaper than FedEx we will definitely use USPS to ship your products instead.

16) Do you offer discounts for volume purchase?
Yes we do. Basically, our shopping cart will automatically give you a discount after a certain volume of order.
If a customer is interested in purchasing a product in boxes, special discounts will be given.

17) What is the minimum purchase requirement?
No minimum purchase require for each order.

18) I want to pay by wire transfer, what are the instructions?
Once you have placed and confirmed your order, we will provide the necessary wire transfer instructions to you

19) I want to pay by paypal, what are the instructions?
*Go to www.paypal.com and register for a new account if you do not already have one. Please make sure that the email you are going to use to apply for the Papal account is the same as the one you used to register on iMotorgear.com
*Login to your account and click on the tab "Send Money"
*In the "Recipient's Email" field, please enter "sales@hawkeyepromo.com"
*In the "Amount" field, please enter the total amount from your order. You should find this either in your confirmation email or the "Order Status" menu.
*In the "Currency" field, please leave it in "U.S. Dollars"
*In the "Type" field, please choose "Goods (other)"
*In the "Subject" field, please enter your order number for this order. You should find this either in your confirmation email or the "Order Status" menu.
*In the "Note" field, please enter any instructions or comments that you want to tell us.
*Click the "Continue" button, and you will be directed to the shipping page. Please make sure you enter a CONFIRMED address here. HAWKEYEPROMO.COM will NOT ship products to an unconfirmed address.
*Finally click "Send Money" and you are all set!!!

20) How much does it cost for shipping?
For Domestic CND orders, shipping will be calculated automatically when you check out of the shopping cart and input the shipping address. You do not need to complete the order to see the shipping cost.
For International orders, the automatic shipping calculator sometimes show $0.01, that means we will estimate the shipping cost after the order is placed, but we will obtain your confirmation before we send in the order into processing.

21) How long is the backorder or presale?
Normally if an item is backorder, it will take between 4 - 6 weeks to restock. We do not restock every item; only items that are popular may be restocked for presale items there is an estimated date of arrival in each of the product’s description.

22) Why is my credit card charged when you didn’t ship my order yet?
There is a difference between “Authorization” and “Charged”. Like any other credit card purchase, the credit card company will put a hold on the funds that are reserved for the merchants to charge at a later date. We only charge when we shipped the products, therefore the transaction is just authorized.

23) What do all the shipping methods mean?
FedEx Priority Overnight® – Overnight delivery in the U.S. by 10:30am for most addresses, with later times of day in rural areas or on Sat.
FedEx Standard Overnight® – Overnight delivery in the U.S. by 3pm, or 4:30pm in rural areas.
FedEx 2Day® –Delivery in the U.S. by 4:30pm (7pm to residences) in 2 business days.
FedEx Express Saver® –Delivery in the contiguous U.S. by 4:30pm (7pm to residences) in 3 business days.
FedEx® Ground –Delivery in 1-5 business days in the contiguous U.S.
FedEx® Home Delivery –Delivery to residences in 1-5 business days in the contiguous U.S.
FedEx International Priority® – Time-definite delivery in 1-3 business days to more than 210 countries.
FedEx International Economy® – Delivery in 2-5 business days to more than 205 countries.
US Postal Service (International EMS/Airmail ONLY) - You can choose US Postal service for your international shipment if you prefer. Sometimes the shipping rate is lower than international economy express but there will be longer delays in delivering your orders USPS will deliver the package(s) to your location 7 –14 business days after we have shipped the products. You will be notified of the shipping rate before we send your order into processing.
Arrange Your Pickup/Delivery – If you wish to arrange your own transportation or pickup in our Los Angeles distribution center

24) What do all the checkboxes in the Order Review page mean?
Customer's Comments - Any comment or special instruction you wish to enter for your order.
Color Substitution - Click if it is ok to substitute color for your order if the desired color is not available.
Residential Address - Click if the shipping address is a Residential/Home address.
Ship Address on CC - Click if your shipping address is different than your billing address but it is on file with your credit card company.

25) Do I need to have a company in order to buy from HAWKEYEPROMO.COM?
No, you do not need to have a company in order to buy from us.